APB® | ASSESSMENT

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    APB Assessment Calculator
    What is your actual retention level?
    Number on new vehicles sold YTD?
    Number of customer service visits per year: X 3
    One year customer base:
    Number of years retained: X 4
    Customer base at 100%:
    Retention Level: X 75%
    Total Retention:
    Number of customer repair orders YTD (your statement)?
    Difference + or - :



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