APB® | ASSESSMENT

APB Assessment Calculator
What is your actual retention level?
Number on new vehicles sold YTD?
Number of customer service visits per year: X 3
One year customer base:
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Number of years retained: X 4
Customer base at 100%:
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Retention Level: X 75%
Total Retention:
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Number of customer repair orders YTD (your statement)?
Difference + or - :
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