Increase Profits
- Increase the percentage of customers retain after warranty and the number of customer-pay repairs in relationship to warranty and internal repairs
- Increase flat rate hour sales per repair order and customer labor and parts sales per repair order
- Implement a pricing procedure with proper ratios of costs and profits
Increase Customer Satisfaction and Retention
- Improve customer retention with proven consumer-oriented techniques
- Increase your CSI rating
- Improve customer handling, scheduling and dispatching
- Learn how to deal with problem customers
- Monitor and measure the effectiveness of your service department daily
Create and Maintain a Professional Service Department
- Train and implement procedures for managers, service advisors, dispatchers, parts personnel, and cashiers
- Develop a staff that works as an integral unit, embracing each individual's own pace and style
- Create a process for customer handling, scheduling and dispatching, and pricing that includes proper ratio of costs and profits
- Solve problems based on facts rather than random diagnosis
- Continue to improve as APB delivers new ideas and techniques
Hire and Retain Superior Service Personnel
- Train your staff easily with APB's built-in controls
- Use APB's procedures and sample advertisements for improved personnel hiring
- Save time and costs with on-site training
- Take advantage of APB's on-going results monitoring
- Create a professional staff with APB's preparation, training, and retraining
- Develop future management from your current service staff