The number of customers you retain after the warranty period is the true determination of the success of your service operation. APB helps you achieve greater profitability by building long-term business relationships that develop loyal, repeat customers.

Increase Profits

• Increase the percentage of customers retained after warranty and customer-pay repairs in relationship to warranty and internal repairs
• Increase flat rate hour sales per repair order and customer labor and parts sales per repair order
• Implement a pricing procedure with proper ratios of costs and profits

Increase Customer Satisfaction and Retention

• Improve customer retention with proven consumer-oriented techniques
• Increase your CSI rating
• Improve customer handling and scheduling and dispatching
• Learn how to deal with problem customers
• Monitor and measure the effectiveness of your service department daily

Create and Maintain a Professional Service Department

• Train and implement procedures for managers, service advisors, dispatchers, parts personnel, and cashiers
• Develop a staff that works as an integral unit, still allowing for an individual’s own pace and style
• Create a process for customer handling, scheduling and dispatching, and pricing that includes proper ratio of costs and profits
• Solve problems based on facts rather than random diagnosis
• Continue to improve as APB delivers new ideas and techniques

Hire and Retain Superior Service Personnel

• Train your staff easily with APB’s built-in controls
• Use APB’s procedures and sample advertisements for improved personnel hiring
• Save time and costs with in-dealership training
• Take advantage of APB’s on-going results monitoring
• Create a professional staff with APB’s preparation, training, and retraining
• Develop furture management from your current service staff

Contact us for more information.